Frequently Asked Questions

Discover everything you need to know about shopping with Heiress Beverly Hills.

When will my order be shipped?

Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.

What is your return policy?

We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that certain items, such as bodysuits and sale merchandise, are final sale for hygiene and promotional reasons.

Do you offer international shipping?

Yes, Heiress Beverly Hills ships worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location and preferred shipping method.

How do I know which size to choose?

Each product page features a detailed size guide tailored to the specific garment's fit. If you are between sizes, we generally recommend sizing up for the most comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Afterpay and Klarna for qualifying orders.

Are your garments true to color?

We strive to display our products as accurately as possible. However, due to professional studio lighting and variations in monitor displays, slight color differences may occur.